Life Science Compliance Update

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March 27, 2017

“Open” Payments Portal Not So Open

Last Friday, several of our readers emailed us last week to let us know that they were having difficulty with logging in and processing files in the CMS Open Payments Portal in preparation for the March 31st submission deadline. On Friday and today on Monday, several of our contacts had difficulty logging in, or were able to log in but unable to do much else, receiving the following error message:

OP

As of 12:30pm Eastern today Monday 3/27 the system is down again.While this is not the first time the Open Payments portal has been down, CMS has typically acknowledged the malfunction in prior times. This time, however, it does not seem that CMS acknowledged, or perhaps was even aware, of the technological glitch.

While this is not the first time the Open Payments portal has been down, CMS has typically acknowledged the malfunction in prior times. This time, however, it does not seem that CMS acknowledged, or perhaps was even aware, of the technological glitch.

Applicable Manufacturers also received a reminder email notice today that the deadline was still in place for this Friday, March 31st.

Add this most recent difficulty to the lengthy list of problems with Open Payments since its inception in 2014. Given its history, it is likely that Open Payments database will continue to cause a variety of problems as it continues to be widely used and participation mandated. It is only a matter of time before CMS acknowledges that it is not showing results as hoped and perhaps offers a deadline extension to the manufacturers who are unable enter in the data due to problems with the system.

 

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